service quality

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1
Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan.
Ho, Li-Hsing;Feng, Shu-Yun;Yen, Tieh-Min;
2015 international journal of health care quality assur... DOI: 10.1108/IJHCQA-06-20... 234 views
2
Using the Fuzzy DEMATEL to Determine Environmental Performance: A Case of Printed Circuit Board Industry in Taiwan.
Tsai, Sang-Bing;Chien, Min-Fang;Xue, Youzhi;Li, Lei;Jiang, Xiaodong;Chen, Quan;Zhou, Jie;Wang, Lei;
2015 PloS one DOI: 10.1371/journal.pone... 246 views
3
Data to model the effects of perceived telecommunication service quality and value on the degree of user satisfaction and e-WOM among telecommunications users in North Cyprus.
Alrwashdeh, Muneer;Jahmani, Ashraf;Ibrahim, Blend;Aljuhmani, Hasan Yousef;
2020 Data in brief DOI: 10.1016/j.dib.2019.1... 194 views
4
service quality and customers preference of cellular mobile service providers
;Rajkumar Paulrajan;Harish Rajkumar
2011 Journal of dairy science DOI: 10.4067/S0718-272420... 163 views
5
managing service quality to gain competitive advantage in retail environment
;Sandra Jelcic
2014 anali mečnikìvsʹkogo institutu 280 views
6
kent içi otobüs memnuniyet anketi verileri ve faktör analizinden yararlanılarak otobüslerin hizmet kalitesinin modellenmesi: İett örneği
;İlgın GÖKAŞAR;Büşra BURAN;Selim DÜNDAR
2018 cell stress & chaperones 226 views
7
dimensi service quality dan kepuasan wajib pajak pbb di kabupaten malang
;Harinoto Harinoto
2015 information DOI: 10.21067/jem.v11i3.1... 134 views
8
the meetings, incentives, conferences, and exhibitions (mice) industry: determinants of thai organizational effectiveness
;Songsiri Bandhuseve;Sunpasit Limnarat;Sorasak Tangthong
2018 stability : international journal of security and... DOI: 10.29139/aijss.20170... 268 views
9
the services quality level assessesment in the technical university with servqual method applying
;STASIAK-BETLEJEWSKA, Renata;KAYE, Michael;DYASON, Marilyn;STACHOVÁ, Katarina;URBANCOVÁ, Hana
2014 ophthalmology DOI: 10.7160/eriesj.2014.... 184 views
10
eventqual: a measure of perceived quality of sporting event spectators
;Ferran Calabuig Moreno, Javier Mundina Gómez, Josep Crespo Hervàs
2010 retos: nuevas tendencias en educación física, depo... 166 views
11
developing a mystery shopping measure to operate a sustainable restaurant business: the power of integrating with corporate executive members’ feedback
;Rachel J. C. Chen;Clayton W. Barrows
2015 journal of physics: conference series DOI: 10.3390/su70912279 132 views
12
the impact of individual heterogenity on building consumer loyalty
;Marija Martinović;Petra Barišić
2018 the digital humanities and islamic and middle east... 206 views
13
service quality in restaurants: customers’ expectation and customers’ perception
;Dushica Saneva;Sonja Chortoseva
2018 sar journal DOI: 10.18421/SAR12-03 245 views
14
an empirical assessment of service quality in the context of travel agencies in the republic of macedonia
;Anita Ciunova-Shuleska;Nikolina Palamidovska;Marija Grishin
2013 applied thermal engineering 215 views
15
students’ perceptions about role of faculty and administrative staff in business education service quality assessment
;Maja Arslanagić-Kalajdžić;Selma Kadić-Maglajlić;Muris Čičić
2014 applied thermal engineering 233 views
16
examining the relationship between service quality and customer satisfaction: a factor specific approach
;Azman Ismail;Ahmad Azan Ridzuan;Nur Ilyani Ranlan Rose;Muhammad Madi Bin Abdullah;Muhammad Sabbir R...
2013 research journal of environmental toxicology DOI: 10.3926/jiem.548 209 views
17
the role of user satisfaction in implementing a business intelligence system
;Philip A.E. Serumaga-Zake
2017 international journal of heat and mass transfer DOI: 10.4102/sajim.v19i1.... 201 views
18
an optimal strategic business model for small businesses using online platforms
;Hana Kim;Daeho Lee;Min Ho Ryu
2018 journal of physics: conference series DOI: 10.3390/su10030579 222 views
19
the relationship between service quality, customer satisfaction and customer loyalty: an investigation in vietnamese retail banking sector
;Ngo Vu Minh;Nguyen Huan Huu
2016 journal of surgery and medicine DOI: 10.7441/joc.2016.02.... 233 views
20
the influence of service quality on satisfaction: does gender really matter?
;See Ying Kwok;Ahmad Jusoh;Zainab Khalifah
2016 polymer chemistry DOI: 10.3926/ic.673 113 views

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PloS one
ISSN: 1932-6203 1,342 views
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servqual continuous quality improvement performance measurement perceived value user satisfaction mobile value-added services e-wom mobile cellular customer preferencetechnologytechnology (general) competitive advantage retail factor analysis quality evaluation multiple linear regression civil engineering (general) & dppkad kabupaten malangbusiness customer relationship management mice perception