PloS one

journal of information systems engineering and business intelligence

international journal of health care quality assurance

[1] Evaluasi Usabilitas Layanan Sistem Informasi Akademik Berdasarkan Kombinasi ServQual dan Webqual Studi Kasus : SIAKAD Politeknik XYZ

[2] Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan.

[3] Using the Fuzzy DEMATEL to Determine Environmental Performance: A Case of Printed Circuit Board Industry in Taiwan.

[4] peningkatan kualitas pelatihan di training centre melalui integrasi metode service quality (serqual) dan quality function deployment (qfd) study kasus pada pt. xyz

[5] the meetings, incentives, conferences, and exhibitions (mice) industry: determinants of thai organizational effectiveness

[6] the services quality level assessesment in the technical university with servqual method applying

[7] overview of the main methods of service quality analysis

[8] assessing quality of education services at yazd university of medical sciences in 2010

[9] an empirical assessment of service quality in the context of travel agencies in the republic of macedonia

[10] students’ perceptions about role of faculty and administrative staff in business education service quality assessment

[11] escalas concorentes para a mensuraÇÃo da qualidade percebida: uma comparaÇÃo entre a servqual e a rsq

[12] Evaluasi Usabilitas Layanan Sistem Informasi Akademik Berdasarkan Kombinasi ServQual dan Webqual Studi Kasus : SIAKAD Politeknik XYZ

[13] Do the SERVQUAL service dimensions differ in the tourism sector? A case study of Bonamanzi Game Reserve, Hluhluwe, KwaZulu-Natal

[14] An Assessment of the Attitudes of Medical Tourists toward the Quality of‏ ‏the ‎Services ‎Delivered by Hospitals in Shiraz, Iran, Using the SERVQUAL Model

[15] A hybrid model of QFD, SERVQUAL and KANO to increase bank's capabilities

[16] the services quality level assessesment in the technical university with servqual method applying

[17] ranking of performance assessment measures at tehran hotel by combining dematel, anp, and servqual models under fuzzy condition

[18] analisis peningkatan kualitas pelayanan mahasiswa magister manajemen teknologi its surabaya dengan metode servqual dan importance performance analysis (ipa)

[19] kualitas layanan e-banking di era e-service: transformasi pendekatan riset empiris servqual, bsq & e-s-qual

[20] the dispositional attribution of customer satisfaction through the juxtaposition of qfd aand servqual in service industry design

[21] servqual method: analisis kualitas pelayanan beauty advisor sari ayu martha tilaar

[22] escalas concorentes para a mensuraÇÃo da qualidade percebida: uma comparaÇÃo entre a servqual e a rsq

[23] measuring quality satisfaction with servqual model

[24] SERVQUAL IN HIGHER EDUCATION INSTITUTIONS