customer relationship management

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1
Mengukur Kesiapan Implementasi Customer Relationship Management (CRM) Model Application Service Provider (ASP) pada Usaha Mikro Kecil Menengah (UMKM) di Indonesia
Rianto Rianto;Djoko Budiyanto Setyohadi;
2017 journal of information systems engineering and bus... DOI: 10.20473/jisebi.3.1.... 251 views
2
knowledge management on the implementation of a crm project: a case study
;Pedro Rodrigues;Cristiane Drebes Pedron;Mírian Oliveira
2014 journal of neurologic physical therapy : jnpt DOI: 10.5902/198346598486 194 views
3
the meetings, incentives, conferences, and exhibitions (mice) industry: determinants of thai organizational effectiveness
;Songsiri Bandhuseve;Sunpasit Limnarat;Sorasak Tangthong
2018 stability : international journal of security and... DOI: 10.29139/aijss.20170... 246 views
4
an empirical study to analyze crm strategy using bsc
;Zahra Safari Kahreh;Alireza Shirmohammadi;Mohammad Safari Kahreh
2012 Journal of ethnobiology and ethnomedicine 129 views
5
customer relationship management approach and student satisfaction in higher education marketing
;Ogunnaike Olaleke Oluseye;Borishade Taiye Tairat;Jeje Olumide Emmanuel
2014 journal of surgery and medicine DOI: 10.7441/joc.2014.03.... 135 views
6
relationship marketing stage of development in romanian banking industry
;Alina Filip;Diana Maria Vrânceanu;Bogdan Georgescu ;Daniela Elena Marinescu
2016 international journal of algebra and computation 90 views
7
customer relationship management system in occupational safety & health companies: research on practice and preliminary design solution
;Robert Fabac;Ivan Mance
2011 gaceta sanitaria 180 views
8
an empirical analysis to design enhanced customer lifetime value based on customer loyalty: evidences from iranian banking sector
;Mohammad Safari Kahreh;Zahra Safari Kahreh
2012 iranian journal of management studies 156 views
9
Implementing Customer Relationship Management to Increase Education Service using Service Quality Method
Ali Ibrahim;Shabrina Amatullah;
2018 journal of information systems engineering and bus... DOI: 10.20473/jisebi.4.2.... 238 views
11
Pengaruh Mobile Customer Relationship Management Pada Bidang Perbankan
Kirana, Elika Thea;Khrismayanti, Made Sandra Intan Giri;
2018 query: jurnal sistem informasi 277 views
12
The integrated relationship management framework
Deszczyński, Bartosz;
2018 ekonomia i prawo 177 views
13
Integrating on-premises data with customer relationship management application on cloud: A hybrid IT infrastructure support service
Chiranjeevi, H. S.;Shenoy, Manjula K.;Sundar, D. Syam;
2018 cogent engineering 245 views
14
The role of knowledge management in mobile marketing
Wojciech, Łukowski,;
2017 marketing of scientific and research organisations 201 views
15
THE MANAGEMENT OF COMMUNICATION IN STATE INSTITUTIONS – FROM
EMANOIL, MUSCALU;
2015 analele universităţii constantin brâncuşi din târg... 186 views
16
A model for assessing the impact of cloud computing on the success of customer relationship management systems (case study: agricultural companies)
Khorraminia, M.
2019 digital policy, regulation and governance DOI: 10.1108/DPRG-03-2019... 189 views
17
Marketing implications of loyalty programs on customer relationship management within the airline industry
Ema, Karamata;Biljana, Chroneos-Krasavac;Jasna, Soldić-Aleksić;
2017 marketing (beograd 1991) 260 views
18
Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction.
Taufik, Nursyuhada;Hanafiah, Mohd Hafiz;
2019 Heliyon DOI: 10.1016/j.heliyon.20... 261 views
19
understanding customers - profiling and segmentation
;Mircea Andrei SCRIDON
2008 management & marketing 120 views
20
differentiated customers’ loyalty development in relation to different customer lifetime values
;Hana Loštakova;Martina Kohoutová;Andrea Koblížková
2004 zhongguo jiguang/chinese journal of lasers 112 views
22
compatibilidade entre exigências do mercado industrial e desempenho dos alunos de administração = compatibility with industrial requirements and the performance of administration students
;Leonardo Stephanin;Jean Felipe Camillo;Leila Cabana
2017 oeno one DOI: 10.22167/r.ipecege.2... 160 views

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application service provider e-bisnis usaha mikro kecil menengah business case study knowledge management servqual mice service quality student satisfaction parent relationship managementbusiness design processes occupational safety and health structuresocial sciences (general) banking sector customer satisfaction crm servqual method questionnaire