training centreindustrial engineering

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peningkatan kualitas pelatihan di training centre melalui integrasi metode service quality (serqual) dan quality function deployment (qfd) study kasus pada pt. xyz

;Puri Ayu Margareta;Hana Catur Wahyuni

2017 Journal of medical Internet research DOI: 10.12777/jati.11.3.1... 145 views

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servqual management engineering