customer satisfaction

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1
Customer Satisfaction Analysis of Online Taxi Mobile Apps
Army Justitia;Rini Semiati;Nadhila Ramadhini Ayuvinda;
2019 journal of information systems engineering and bus... DOI: 10.20473/jisebi.5.1.... 312 views
2
Implementing Customer Relationship Management to Increase Education Service using Service Quality Method
Ali Ibrahim;Shabrina Amatullah;
2018 journal of information systems engineering and bus... DOI: 10.20473/jisebi.4.2.... 238 views
3
The impact of e-service quality and customer satisfaction on customer behavior in online shopping.
Rita, Paulo;Oliveira, Tiago;Farisa, Almira;
2019 Heliyon DOI: 10.1016/j.heliyon.20... 389 views
4
First steps towards price transparency: comparability of online out-of-pocket tools from Australian private health funds.
Chalmers, Kelsey;Elshaug, Adam G;Larkin, Shaun;
2019 australian health review : a publication of the au... DOI: 10.1071/AH19109 339 views
5
Autistic adults anticipate and integrate meaning based on the speaker's voice: Evidence from eye-tracking and event-related potentials.
Barzy, Mahsa;Black, Jo;Williams, David;Ferguson, Heather J;
2019 journal of experimental psychology general DOI: 10.1037/xge0000705 353 views
6
the histogram of requirements - quantification tool for tourism services. study on quality catering services
;Simona Cristina Martin;Sorin Stanciu;Monica Ocnean
2013 Enzyme and microbial technology 198 views
7
an application of topsis for selection of appropriate e-governance practices to improve customer satisfaction
;Ajinkya Joshi;Vinayak Deshpande;Padmakar Pawar
2017 estudios pedagogicos DOI: 10.5267/j.jpm.2017.7... 212 views
8
quality indicators in the mobile industry rankings based on indicators of customer satisfaction with the hybrid approach dematel and anp appropriate strategy based on gray system
;Ashouri Fatemeh
2016 Gut DOI: 10.5937/intrev160406... 239 views
9
assessing the predictive power of customer satisfaction for financial and market performances: price-to-earnings ratio is a better predictor overall
;Pierre Rostan;Alexandra Rostan
2012 comprehensive psychiatry 166 views
10
the strategy of financing the environmental projects through the national action plan for environment in romania
;POPEANGĂ VASILE ;ALINA GEORGIANA HOLT
2014 kastamonu eğitim dergisi 381 views
11
analyzing mediators of the customer satisfaction - loyalty relation in internet retailing
;Simona VINEREAN;Alin OPREANA
2014 forest ecology and management 261 views
12
analisis peningkatan kualitas pelayanan mahasiswa magister manajemen teknologi its surabaya dengan metode servqual dan importance performance analysis (ipa)
;Lissa Rosdiana Noer
2016 journal of research and technology 174 views
13
identification of effective factors on customer loyalty with mobile industry
;Soheila Sardar Donighi;Somayeh Davarpanah
2013 Journal of ethnobiology and ethnomedicine DOI: 10.5267/j.msl.2013.0... 122 views
14
the use of qfd method advantages and limitation
;Radosław Wolniak
2018 scripta: revista internacional de literatura i cul... DOI: 10.30657/pea.2018.18... 267 views
15
determinants of customer satisfaction and loyalty in vietnamese life-insurance setting
;Ha Thu Nguyen;Hoang Nguyen;Nhan Duc Nguyen;Anh Chi Phan
2018 journal of physics: conference series DOI: 10.3390/su10041151 225 views
16
customer satisfaction on transportation market
;Kateřina Ryglová;Šárka Stojarová
2007 Talanta DOI: 10.11118/actaun20075... 163 views
17
the relationship between service quality, customer satisfaction and customer loyalty: an investigation in vietnamese retail banking sector
;Ngo Vu Minh;Nguyen Huan Huu
2016 journal of surgery and medicine DOI: 10.7441/joc.2016.02.... 225 views
18
pengaruh kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di indonesia [effect of mobile banking (m-banking) service quality on customer satisfaction in indonesia]
;Aditya Wardhana
2015 environmental science \& technology DOI: 10.19166/derema.v10i... 148 views
19
Library Resources Utilization and Students' Satisfaction on Staff Services: Impact to the Critical Thinking of the Higher Education Students
Jolly D. Puertos;Jolly D. Puertos;
2022 PSYCHOLOGY AND EDUCATION: A MULTIDISCIPLINARY JOUR... DOI: https://doi.org/10.6... 147 views
20
Bridging the dichotomous gap between expectations and perceptions in quantifying hospice care quality.
Matthews, Brian L;Daigle, Jamie;
health marketing quarterly DOI: 10.1080/07359683.201... 278 views

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customer satisfaction index importance performance analysis online taxi mobile app strategic planning crm servqual method questionnaire service business information science marketing consumer behavior customer trust online shopping retailing e-service quality quality services TOPSIS industrial managementbusiness