JMIR mHealth and uHealth

[1] Mobile Helpline and Reversible Contraception: Lessons From a Controlled Before-and-After Study in Rural India.

[2] liderazgo en un centro de atención telefónica de una empresa comercializadora y distribuidora de energía eléctrica en el noroeste de méxico (leadership in a call center of a company marketer and distributor electricity in northwest mexico)

[3] Use of multiple methods to measure impact of a centralized call center on academic health system community pharmacies.

[4] Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

[5] The effects of supervisor support and self-efficacy on call center employees’ work engagement and quitting intentions

[6] Effects of work-related factors on self-reported smoking among female workers in call centers: A cross-sectional study

[7] Job Characteristics and Their Implications on the Satisfaction Levels of Call Center Employees: a study on a large telecommunications company

[8] Customer Representatives’ Competence of Call Center Employees: An Exploratory Study

[9] liderazgo en un centro de atención telefónica de una empresa comercializadora y distribuidora de energía eléctrica en el noroeste de méxico (leadership in a call center of a company marketer and distributor electricity in northwest mexico)

[10] offshoring call centers for emerging markets: findings from brazil

[11] assessing call centers’ success:

[12] I’m sorry, my what? Understanding caller clarification sequences in outsourced call center interactions