outpatient service

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Evaluating perceived value and expected value gaps based on patient experience during outpatient encounters: An empirical study in China.

Liu, Sha;Hu, Yinhuan;Pfaff, Holger;Feng, Xiandong;Xie, Jinzhu;Zhang, Zemiao;Li, Dehe;

2024 Heliyon DOI: e37766 39 views

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Heliyon

ISSN: 2405-8440 1,546 views

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patient experience expectation improvement gaps patient perceived value