Effect of Store Design on Perceived Crowding and Impulse Buying Behavior

Clicks: 254
ID: 78785
2017
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Abstract
Retailing has undergone tremendous changes in the present business environment. One reason being the increase in business of the online retailers. Customers now have a choice and preference to choose the channel of their choice. The profit margins of several retailers have gone down due to this stiff competition. To stay tuned to the changing business environment retailers need to develop strategies to increase footfalls and increase their loyal customer base. To have a loyal customer base retailers have to focus on increasing the level of shopper satisfaction. The more the shopper satisfaction, the more will be the tendency to purchase a product or service. There are several parameters associated with shopper satisfaction in a retail environment. One such parameter is the store design. In this paper, the researcher wants to find out the role of store design and its overall impact on increasing the impulse purchase behavior. The researcher uses perceived crowding as the influencer of emotional behavior of the customer. Perceived crowding is a combination of human crowding and spatial crowding. The emotional behavior generated are arousal, pleasure and dominance. The emotional behavior generated due to perceived crowding may have an impact on the shopper satisfaction level. The satisfaction level of the shoppers may in turn trigger the impulsive behavior of the customer.
Reference Key
gogoi2017effectinternational Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Gogoi, Bidyut Jyoti ;
Journal international review of management and marketing
Year 2017
DOI
DOI not found
URL
https://dergipark.org.tr/tr/pub/irmm/issue/32104/355810?publisher=http-www-cag-edu-tr-ilhan-ozturk
Keywords
Technology (General) Computer applications to medicine. Medical informatics environmental effects of industries and plants renewable energy sources environmental sciences business public aspects of medicine social sciences management. industrial management communication. mass media marketing. distribution of products

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