Many primary school learners in South Africa, including those in so-called full-service schools (FSSs), are reading below their grade level.The authors of this article embarked on a study to find out what difficulties a group of Grade 3 teachers in full-service school faced to support their young custodians with reading problems.The research followed a qualitative approach using semi-structured interviews and classroom observation.The data showed that the reading problems experienced by some Grade 3 learners can be attributed to the multiple levels of the education system. On the macro system as set out by Bronfenbrenner's ecological systems theory where the government and provincial departments operate, the first issue was the national department's progression policy which allows Grade 2 learners to progress to Grade 3 without the required reading competency. The second issue was a lack of enough readers and overcrowding in classrooms. Problems on the microsystem included aspects such as the language of learning and teaching; learners' reading skills and attitudes towards reading; teachers' lack of knowledge about diverse learning needs and parental support.It is envisaged that the study will contribute to an understanding of the teachers' difficulties in teaching reading so that the Grade 3 learners' reading problems especially those in FSSs could be dealt with through combined efforts of all the stakeholders in the education system.