a performance measurement using balanced scorecard and structural equation modeling

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ID: 255724
2014
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Abstract
During the past few years, balanced scorecard (BSC) has been widely used as a promising method for performance measurement. BSC studies organizations in terms of four perspectives including customer, internal processes, learning and growth and financial figures. This paper presents a hybrid of BSC and structural equation modeling (SEM) to measure the performance of an Iranian university in province of Alborz, Iran. The proposed study of this paper uses this conceptual method, designs a questionnaire and distributes it among some university students and professors. Using SEM technique, the survey analyzes the data and the results indicate that the university did poorly in terms of all four perspectives. The survey extracts necessary target improvement by presenting necessary attributes for performance improvement.
Reference Key
makvandi2014managementa Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors ;Rosha Makvandi;Payam Makvandi
Journal Journal of ethnobiology and ethnomedicine
Year 2014
DOI
10.5267/j.msl.2013.12.015
URL
http://www.growingscience.com/msl/Vol4/msl_2013_389.pdf
Keywords
performance measurementbusiness records management

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