service quality research as a marketing tool for a university library

Clicks: 13
ID: 231563
1999
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Ranked #347 of 417 articles by views in International journal of food microbiology

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Abstract
In this study the attitudes of library users were solicited using SERVQUAL, a marketing research technique. As the management spent all its resources for the development of the library, the impact of this policy on the service quality has been measured. At this stage the evaluation of faculty with regard to tho­se items on the questionnaire dealing with quality of service has been tested statistically and the results evaluated, accordingly.
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karaka1999trkservice Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors ;Sekine Karakaş
Journal International journal of food microbiology
Year 1999
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