análise de indicadores de avaliação do atendimento a crianças e adolescentes em situação de violência analysis of quality-of-care indicators for physically abused children and adolescents
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2008
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Abstract
A avaliação do atendimento a crianças vítimas de violência, baseada em indicadores, ainda é pouco realizada em nosso país. Este trabalho tem como objetivo analisar criticamente indicadores empregados em pesquisas sobre serviços que atendem a crianças/adolescentes em situação de violência. Para tal, foi realizado estudo exploratório para o qual foram selecionados cinco trabalhos realizados em quatro serviços: duas organizações não-governamentais de duas cidades do interior do Estado de São Paulo e duas da cidade do Rio de Janeiro: uma não-governamental e outra governamental. A análise buscou identificar os indicadores utilizados (de estrutura, processo ou resultado) e a que aspecto da atenção eles se propunham mensurar (dinâmica do atendimento, adesão ao tratamento, resolutividade e integração com a rede). Foram identificados e discutidos 18 indicadores de processo e nove de resultado. Sugere-se um conjunto mínimo de indicadores considerados essenciais para a realização de uma avaliação do atendimento a crianças/adolescentes e suas famílias.
There has still been limited evaluation in Brazil on the care provided to physically abused children and adolescents. The current study aimed to analyze indicators used in research on services that provide care to such children and adolescents. An exploratory study was conducted, selecting five studies in four services: two nongovernmental organizations in two cities in the interior of São Paulo State and two organizations, one nongovernmental and the other governmental, in the city of Rio de Janeiro. The analysis aimed to identify the indicators used (structure, process, or result) and which aspect of care they proposed to measure (dynamics of care, treatment adherence, case-resolving capacity, and integration with the network). Eighteen process indicators and nine results indicators were identified. A minimum set of essential indicators is recommended to evaluate care for children and adolescents and their families.
There has still been limited evaluation in Brazil on the care provided to physically abused children and adolescents. The current study aimed to analyze indicators used in research on services that provide care to such children and adolescents. An exploratory study was conducted, selecting five studies in four services: two nongovernmental organizations in two cities in the interior of São Paulo State and two organizations, one nongovernmental and the other governmental, in the city of Rio de Janeiro. The analysis aimed to identify the indicators used (structure, process, or result) and which aspect of care they proposed to measure (dynamics of care, treatment adherence, case-resolving capacity, and integration with the network). Eighteen process indicators and nine results indicators were identified. A minimum set of essential indicators is recommended to evaluate care for children and adolescents and their families.
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ferreira2008cadernosanlise
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| Authors | ;Ana Lúcia Ferreira;Edinilsa Ramos de Souza |
| Journal | iberian conference on information systems and technologies, cisti |
| Year | 2008 |
| DOI |
10.1590/S0102-311X2008000100004
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