a bsc-dea approach to measure the relative efficiency of service industry: a case study of banking sector

Clicks: 248
ID: 196418
2011
Free PDF
Article Quality & Performance Metrics
Overall Quality Improving Quality
0.0 /100
Combines engagement data with AI-assessed academic quality
AI Quality Assessment
Not analyzed
Abstract
Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. The integrated BSC-DEA has been applied as an empirical case for a major private bank organization and the results are analyzed.
Reference Key
aryanezhad2011internationala Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors ;M. B. Aryanezhad;E. Najafi;S. Bakhshi Farkoosh
Journal boletin latinoamericano y del caribe de plantas medicinales y aromaticas
Year 2011
DOI
DOI not found
URL
http://www.growingscience.com/ijiec/Vol2/IJIEC_2010_20.pdf
Keywords
efficiency analytical hierarchy process dea operations management management engineeringproduction management mcdm; topsis; fuzzy sets; left and right scorestechnology

Citations

No citations found. To add a citation, contact the admin at info@scimatic.org

Comments

No comments yet. Be the first to comment on this article.