a bsc-dea approach to measure the relative efficiency of service industry: a case study of banking sector

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ID: 196418
2011
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Abstract
Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. The integrated BSC-DEA has been applied as an empirical case for a major private bank organization and the results are analyzed.
Reference Key
aryanezhad2011internationala Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors ;M. B. Aryanezhad;E. Najafi;S. Bakhshi Farkoosh
Journal boletin latinoamericano y del caribe de plantas medicinales y aromaticas
Year 2011
DOI
DOI not found
URL
http://www.growingscience.com/ijiec/Vol2/IJIEC_2010_20.pdf
Keywords
efficiency analytical hierarchy process dea operations management management engineeringproduction management mcdm; topsis; fuzzy sets; left and right scorestechnology

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