the role and the importance of managers for the diversity of the touristic services

In the present, due to the competition, the managers of touristic units have to focus more on developing attractive touristic services. Because tourism is a complex activity, the managers have to insure high quality services at low prices and in the meantime to motivate the employees so that their services to meet the tourists expectations. In this study we used the questionnaire as research method and the geographical area of the research is Orsova from Mehedinti county, which has a significant touristic potential due to the natural environment where it is placed.