la comunicación terapéutica durante instalación de venoclisis: uso de la simulación filmada a comunicação terapêutica durante instalação de terapia endovenosa: uso de simulação filmada the therapeutic communication during installation of endovenous therapy: the use of video-taped simulation
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Abstract
O uso da comunicação terapêutica contribui para a qualidade da assistência de enfermagem, sobretudo nos procedimentos que causam medo e ansiedade ao paciente, como a instalação de terapia endovenosa. O trabalho buscou identificar a percepção de enfermeiras sobre uma comunicação terapêutica, durante a instalação de terapia endovenosa, apresentada em uma simulação filmada. Este estudo descritivo-exploratório foi realizado em uma cidade do México com 30 enfermeiros assistenciais e 12 docentes de enfermagem. Os passos metodológicos foram: Construção e validação do texto; Filmagem do texto com atores e validação; Apresentação do vídeo aos enfermeiros e aos docentes e aplicação de questionário semi-estruturado para identificar as técnicas de comunicação terapêutica presentes na simulação; a percepção da qualidade da comunicação enfermeiro-paciente; a percepção de semelhanças entre a sua prática e a simulação; e as dificuldades para utilização destas técnicas na prática cotidiana. Os participantes consideraram como "bom" o relacionamento interpessoal apresentado; identificaram as técnicas de comunicação terapêutica que majoritariamente correspondem à descrição da experiência e expressão de pensamentos e sentimentos; não foram encontradas diferenças substanciais entre docentes e enfermeiros. A dificuldade mais freqüente para utilizar técnicas comunicativas foi atribuída aos problemas do paciente para se relacionar.
The use of therapeutic communication contributes to nursing care quality, mainly in procedures that cause fear and anxiety in patients, such as the installation of endovenous therapy. This study aimed to identify how nurses perceive therapeutic communication during the installation of endovenous therapy, as shown in a filmed simulation. This exploratory-descriptive and comparative study was developed in a Mexican city and involved 30 clinical nurses and 12 nursing faculty. The methodological process was: Construction and validation of textual content; Filming textual content with actors and validation; Presentation of the video to nurses and faculty and application of the semistructured questionnaire to identify therapeutic communication techniques in the simulation; perception of nurse-patient communication quality; perception of similarities between care practice and simulation; and difficulties to use these techniques in daily practice. Participants perceived the interpersonal relationship shown as "good"; they identified therapeutic communication techniques, which mostly corresponded to the description of the experience and expression of thoughts and feelings; no substantial difference was found between the perceptions of educational and care personnel. The most frequent difficulty to use communicative techniques was attributed to patients' problems to establish relations.
| Reference Key |
lpez2006revistala
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|---|---|
| Authors | ;Martha Landeros López;Emilia Campos de Carvalho |
| Journal | acta paediatrica (oslo, norway : 1992) |
| Year | 2006 |
| DOI |
10.1590/S0104-11692006000500004
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| URL | |
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