managing the corporate traveler.
Clicks: 287
ID: 167912
2016
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This
article has not been analysed, so there is no overall score —
reader engagement is measured and shown alongside.
Reader Engagement
Steady Performance
30.0
/100
287 views
34 readers
AI Quality Assessment
Not analyzed
Readership in this journal
SteadyRanked #14 of 33 articles by views in Journal of psycholinguistic research
Most read
Least read
Bar heights use a square-root scale.
Mint this article as an NFT
Not yet mintedCreate a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.
5
SUSD
one-off · no wallet required
Abstract
South African travel management companies service corporate travel needs. Those based within South Africa provide local, regional and trans-continental services to corporate clients. Travel services rendered are many not limited to airline and hotel bookings but involving complex integrations of clients travel data, travel industry trend analysis, personal skills in business acumen and emotional intelligence to provide tailored travel solutions. The success of supporting the corporate with travel related services is a competitive differentiator in the global travel management market. This research explores the value that South African based travel management companies can bring in supporting South African based clients by applying a qualitative methodological approach within a case study design. Face-to-face interviews were conducted with nine respondents, four with corporates and five with travel account managers responsible for service to South African based corporates. The findings showed that technological advancements and individualised service play an important role in supporting corporate travellers but the value that the travel account manager brings to the service through experience (tacit travel experience and training) and explicit (knowledge of the travel policy, macro and micro environmental trends) on innovation and change can be denigrated by the culture and leadership style of the corporate client. The value of this research is that it begins to unfold the complex role of the travel management company in terms of the personal and service attributes required to be a successful corporate account manager.
| Reference Key |
schuitmaker2016africanmanaging
Use this key to autocite in the manuscript while using
SciMatic Manuscript Manager or Thesis Manager
|
|---|---|
| Authors | ;C. Schuitmaker; Dr P. Thomas |
| Journal | Journal of psycholinguistic research |
| Year | 2016 |
| DOI |
DOI not found
|
| URL | |
| Keywords |
Citations
No citations found. To add a citation, contact the admin at info@scimatic.org
Comments
No comments yet. Be the first to comment on this article.