Modeling the Personas of Primary Care Communication Modality Usage: Experiences from the R-Health Direct Primary Care Model.

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ID: 16001
2019
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Ranked #84 of 170 articles by views in Studies in health technology and informatics

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Abstract
Recent advancements in mediated communication technologies enable unfettered communication between patients and their providers. We explore patients' utilization of different direct and mediated communication modalities in a Direct Primary Care (DPC) clinic and the patient characteristics that predict their communication behavior patterns. Based on this knowledge, we developed 2 patient personas that explicate the nuances of patients who tend to prefer visiting the clinic in person versus those who use mediated modalities more often. We hope this study may inform future work in understanding and supporting patient-provider communication in a new technical environment. The results suggest that patients and their health team alike may be incentivized to voluntarily adopt and utilize multi-modality communication in a DPC setting.
Reference Key
sun2019modelingstudies Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Sun, Si;HsueH, Pei-Yun Sabrina;Ballen, Sasha;Ball, Marion;
Journal Studies in health technology and informatics
Year 2019
DOI
10.3233/SHTI190337
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