DE LA DOCUMENTACIÓN DE PROCESOS A SU MEJORA Y GESTIÓN

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ID: 108789
2020
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Abstract
Process documentation is essential for its management and improvement. The objective of the paper is to recognize the importance of process documentation, and provide integrated tools as a contribution to its improvement and management. Empirical and theoretical methods are used, associated with the procedures that are presented and derived from document review, observation, interview, analysis and synthesis, induction and deduction, with their verification and enrichment in social practice. A set of tools is presented, with a starting point in the process and indicator sheets, namely: the analysis of added value, the dictionary of activities, the modified DACUM Method, the knowledge maps and the audit of the management of the knowledge. As a result, the harmonious integration of the tools for the improvement and management of the processes is achieved, contributing robustness to the documentation of processes.
Reference Key
León2020revistaDE Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Alberto Medina León;Dianelys Nogueira Rivera;Yusef El Assafiri Ojeda;Yuly Esther Medina Nogueira;Arialys Hernández Nariño;
Journal Revista Cubana de Administración Pública y Empresarial
Year 2020
DOI
130
URL
https://apye.esceg.cu/index.php/apye/article/view/130
Keywords
gestión por procesos documentación de procesos ficha de procesos método dacum mapas de conocimiento auditoría de conocimiento hypertension genetic polymorphism pharmacogenomics serum uric acid losartan antihypertensive uricosuric monitoring sistem informasi televisi php css nutrition policy warning labels food labeling editorial universidades medicina estudiantes cuba; editorial; estudiantes; medicina; publicaciones seriadas; revistas ; universidadescuba publicaciones seriadas revistas

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