DE LA DOCUMENTACIÓN DE PROCESOS A SU MEJORA Y GESTIÓN
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ID: 108789
2020
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Abstract
Process documentation is essential for its management and improvement. The objective of the paper is to recognize the importance of process documentation, and provide integrated tools as a contribution to its improvement and management. Empirical and theoretical methods are used, associated with the procedures that are presented and derived from document review, observation, interview, analysis and synthesis, induction and deduction, with their verification and enrichment in social practice. A set of tools is presented, with a starting point in the process and indicator sheets, namely: the analysis of added value, the dictionary of activities, the modified DACUM Method, the knowledge maps and the audit of the management of the knowledge. As a result, the harmonious integration of the tools for the improvement and management of the processes is achieved, contributing robustness to the documentation of processes.
| Reference Key |
León2020revistaDE
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|---|---|
| Authors | Alberto Medina León;Dianelys Nogueira Rivera;Yusef El Assafiri Ojeda;Yuly Esther Medina Nogueira;Arialys Hernández Nariño; |
| Journal | Revista Cubana de Administración Pública y Empresarial |
| Year | 2020 |
| DOI |
130
|
| URL | |
| Keywords |
gestión por procesos
documentación de procesos
ficha de procesos
método dacum
mapas de conocimiento
auditoría de conocimiento
hypertension
genetic polymorphism
pharmacogenomics
serum uric acid
losartan
antihypertensive
uricosuric
monitoring
sistem informasi
televisi
php
css
nutrition
policy
warning labels
food labeling
editorial
universidades
medicina
estudiantes
cuba; editorial; estudiantes; medicina; publicaciones seriadas; revistas ; universidadescuba
publicaciones seriadas
revistas
|
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