Staffing Up For The Surge: Expanding The New York City Public Hospital Workforce During The COVID-19 Pandemic.

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ID: 108478
2020
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Abstract
Ascending to the peak of the novel coronavirus disease (COVID-19) pandemic in New York City, NYC Health + Hospitals (NYC H+H), the City's public health care system, rapidly expanded capacity across its 11 acute-care hospitals and three new field hospitals. To meet the unprecedented demand for patient care, NYC H+H redeployed staff to the areas of greatest need and redesigned recruiting, onboarding, and training processes. The hospital system engaged private staffing agencies, partnered with the U.S Department of Defense, and recruited volunteers throughout the country. A centralized onboarding team created a single-source portal for medical providers requiring credentialing and established new staff positions to increase efficiency. Using new educational tools focused on COVID-19 content, the hospital system trained 20,000 staff, including nearly 9,000 nurses, within a two-month period. Creation of multidisciplinary teams, frequent enterprise-wide communication, willingness to shift direction in response to changing needs, and innovative use of technology were the key factors that enabled the hospital system to meet its goals. [ Health Affairs.].
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keeley2020staffinghealth Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Keeley, Chris;Long, Theodore G;Cineas, Natalia;Villanueva, Yvette;Bell, Donnie;Wallach, Andrew B;Mendez-Justiniano, Ivelesse;Jackson, Hannah;Boyle Schwartz, Donna;Jimenez, Jonathan;Salway, R James;Boudourakis, Leon;
Journal Health affairs (Project Hope)
Year 2020
DOI
10.1377/hlthaff.2020.00904
URL
Keywords
coronavirus crisis management health policy pandemics nurses patient care electronic medical records disaster management new york city health care providers covid-19 ambulatory care patient testing communications hospital medical staff surge staffing

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