A Phone Call Away: New York's Hotline And Public Health In The Rapidly Changing COVID-19 Pandemic.

Clicks: 446
ID: 108476
2020
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This article has not been analysed, so there is no overall score — reader engagement is measured and shown alongside.
AI Quality Assessment
Not analyzed
Readership in this journal
Emerging

Ranked #6 of 31 articles by views in Health affairs (Project Hope)

Most read Least read

Bar heights use a square-root scale.

Mint this article as an NFT
Not yet minted

Create a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.

5 SUSD one-off · no wallet required
Sign in to mint
Abstract
In early March 2020, an outbreak of the coronavirus disease 2019 (COVID-19) in New York City exerted sudden and extreme pressures on emergency medical services and quickly changed public health policy and clinical guidance. Recognizing this, New York City Health + Hospitals established a clinician-staffed COVID-19 hotline for all New Yorkers. The hotline underwent three phases as the health crisis evolved. As of May 1, 2020, the hotline received over 90,000 calls and was staffed by over 1,000 unique clinicians. Hotline clinicians provided New Yorkers with clinical assessment and guidance, registered them for home symptom monitoring, connected them to social services, and provided a source of up-to-date answers to COVID-19 questions. By connecting New Yorkers with hotline providers, regardless of their regular avenues of accessing care, the hotline aimed to ease the pressures on the City's overtaxed emergency medical services. Future consideration should be given to promoting easy access to clinician hotlines by disadvantaged communities early in a public health crisis as well as evaluating the impact of clinician hotlines on clinical outcomes. [ Health Affairs.].
Reference Key
kristal2020ahealth Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Kristal, Ross;Rowell, Madden;Kress, Marielle;Keeley, Chris;Jackson, Hannah;Piwnica-Worms, Katherine;Hendricks, Lisa;Long, Theodore G;Wallach, Andrew B;
Journal Health affairs (Project Hope)
Year 2020
DOI
10.1377/hlthaff.2020.00902
URL
Keywords
Technology public health coronavirus emergency medical services health policy hospitals diseases pandemics nurses emergency departments health care providers covid-19 ambulatory care clinician hotline patient testing

Citations

No citations found. To add a citation, contact the admin at info@scimatic.org

Comments

No comments yet. Be the first to comment on this article.