Customer-Centered Structuring in University Libraries and Personnel Satisfaction
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ID: 107832
2013
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Abstract
Total Quality Management (TQM) aims at creating a client-centered organizati- on and providing customer satisfaction. This study reviews TQM and its applica- tions in university libraries and examines employees' satisfaction with their work respectively. It was hypothesized that library personnel is not satisfıed because university libraries lack customer-centered (users and personnel) structuring. Survey method was used to gather data. The questionnaire was administered to the 66 employees of Hacettepe University (HU) libraries. High-level administra- tors of HU libraries were also interviewed. Data w ere analyzed using “t test” and “one-way analysis ofvariance (ANOVA)”.
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yilmaz2013customercenteredturk
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| Authors | Yılmaz, Erol; |
| Journal | türk kütüphaneciliği |
| Year | 2013 |
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