Relationships of role stressors with organizational citizenship behavior: a meta-analysis.

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ID: 106090
2011
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Abstract
Several quantitative reviews have documented the negative relationships that role stressors have with task performance. Surprisingly, much less attention has been directed at the impact of role stressors on other aspects of job performance, such as organizational citizenship behavior (OCB). The goal of this study was to therefore estimate the overall relationships of role stressors (i.e., role ambiguity, conflict, and overload) with OCB. A meta-analysis of 42 existing studies indicated that role ambiguity and role conflict were negatively related to OCB and that these relationships were moderated by the target of OCB, type of organization, OCB rating source, and publication status. As expected, role conflict had a stronger negative relationship with OCB than it did with task performance. Finally, we found support for a path model in which job satisfaction mediated relationships of role stressors with OCB and for a positive direct relationship between role overload and OCB.
Reference Key
eatough2011relationshipsthe Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Eatough, Erin M;Chang, Chu-Hsiang;Miloslavic, Stephanie A;Johnson, Russell E;
Journal the journal of applied psychology
Year 2011
DOI
10.1037/a0021887
URL
Keywords
stress health turnover

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