Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis

Clicks: 195
ID: 101552
2020
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pantano2020forecastingjournal Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Pantano, E.
Journal journal of retailing and consumer services
Year 2020
DOI
10.1016/j.jretconser.2020.102096
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