Delivery and Return Policy

Last Updated: October 31, 2025

This policy applies to digital services and blockchain NFTs provided by Journament.

1. Nature of Services

Journament provides digital services including journal indexing, AI analysis, and blockchain NFTs
All services are delivered electronically
Access is immediate upon account creation or payment

2. Digital Service Delivery

Free features: Available immediately upon registration
Premium features: Activated within 24 hours of payment
NFT minting: Processed within 1-2 hours of blockchain confirmation
Search results: Delivered in real-time

3. NFT Delivery

NFTs minted to your provided wallet address
Transaction time depends on blockchain network
You must provide valid Scimatic Network wallet address
Failed transactions due to incorrect addresses are non-refundable

4. Return and Refund Policy

Free services: No refunds applicable
Premium subscriptions: 7-day money-back guarantee if unused
NFT minting: Non-refundable once minted (blockchain is immutable)
Technical issues: Full refund if service not delivered

5. Cancellation

You may cancel subscriptions at any time
Cancellation takes effect at end of billing period
No refunds for partial months
Account data retained for 30 days after cancellation

6. Service Interruptions

We strive for 99.9% uptime
Planned maintenance announced in advance
No refunds for brief interruptions
Extended outages may qualify for credit

7. Consumer Rights

Digital content exempt from standard distance selling returns
Right to withdraw within 14 days (EU)
Right waived when service fully performed with consent

8. Contact for Issues

Delivery issues: support@journament.com
Refund requests: billing@journament.com
Response within 48 hours