Predicting telemedicine system user satisfaction in sub-Saharan Africa

Clicks: 235
ID: 98357
2016
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Abstract
During our literature review and on-site research in developing countries, particularly in Sub-Saharan Africa, we could not point out any efforts to measure the Quality of Service (QoS) and Quality of Experience (QoE) provided by telemedicine systems, thus making it impossible to understand their overall levels of user satisfaction in sub-Saharan African countries. Therefore, we conducted a qualitative and quantitative study, with experiments to measure QoS performance and the end-user QoE perception of telemedicine systems. Based on obtained results, we propose a mathematical formula to predict the QoE based on QoS measurement values, since a known relationship exists between QoS and QoE.
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edoh2016predictingict Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Edoh, Thierry O.C.;Kora, Ahmed Dooguy;Pawar, Pravin;Coulibaly, G. Christine;Alahassa, Bidossessi R.U.;
Journal ict express
Year 2016
DOI
DOI not found
URL
http://www.sciencedirect.com/science/article/pii/S2405959516301187
Keywords
Education Information technology Technology education (general) social sciences communication. mass media electronic computers. computer science bibliography. library science. information resources

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