Assessing the Effects of Information System Quality and Relationship Quality on Continuance Intention in E-Tourism.

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2019
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Abstract
The advance of electronic commerce has resulted in successful e-travel services. Through the development of e-travel information, consumers can plan their trip without time and space limitations. This study proposes a model regarding the formation of the relationship quality (customer satisfaction and trust), information system quality, perceived value, and customers' intention to continue in the e-tourism environment. The study is based on 351 e-travel users in Taiwan. The result shows that customer satisfaction has a positive effect on continuance intention. Information system quality has a positive relationship with customer satisfaction, trust, and customer continuance intention. Furthermore, the perceived value has an effect on customer satisfaction and trust. However, the perceived value is partially related to customer continuance intention through customer satisfaction. The managerial implications of this study are discussed.
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masri2019assessinginternational Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Masri, Ni Wayan;You, Jun-Jer;Ruangkanjanases, Athapol;Chen, Shih-Chih;Pan, Chia-I;
Journal International journal of environmental research and public health
Year 2019
DOI
E174
URL
Keywords
continuance intention perceived value relationship quality e-tourism information system quality

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