PERANAN AKURASI SISTEM KOMPUTER HOTEL DI FRONT OFFICE DEPARTEMENT DALAM MENINGKATKAN KEPUASAN TAMU DI THE BALAVA HOTEL MALANG

Clicks: 333
ID: 69543
2016
Free PDF
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This article has not been analysed, so there is no overall score — reader engagement is measured and shown alongside.
AI Quality Assessment
Not analyzed
Readership in this journal
Steady

Ranked #1 of 3 articles by views in jurnal pariwisata pesona

Most read Least read

Bar heights use a square-root scale.

Mint this article as an NFT
Not yet minted

Create a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.

5 SUSD one-off · no wallet required
Sign in to mint
Abstract

Front Office is where the provision of information for guests were in the hotel from arranging their departure, including managing payments during their stay at the hotel. To facilitate the work of Front Office, the hotel uses a system called the Emerald System. System as one of the leading framework for managing information technology control serves to bring together all the needs of management by bridging existing dividing business risks, control needs and technical issues. According to the results of questionnaires computer system in The Balava Hotel still not accurately be seen from the number of respondents who answered "yes" by 30% and "No" as much as 70% this proves that the system Emerald distractions that affect employee performance and create a long wait so the service provided front office employees less than the maximum. While variable satisfaction of the guests at The Balava Hotel Malang according to the results of the questionnaire can be inferred from the number of respondents who answered "Yes" as much as 49% and "No" as much as 51% gained a lot of complaining when the administrative process at the time of check-in and check-out, this illustrates that the front office employees still can not do a service desired by the guest.

Reference Key
sani2016perananjurnal Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors sani, fitria earlike anwar;
Journal jurnal pariwisata pesona
Year 2016
DOI
DOI not found
URL
http://jurnal.unmer.ac.id/index.php/jpp/article/view/513
Keywords
Therapeutics. Pharmacology geography (general) psychology neoplasms. tumors. oncology. including cancer and carcinogens business gynecology and obstetrics social sciences commerce accounting. bookkeeping

Citations

No citations found. To add a citation, contact the admin at info@scimatic.org

Comments

No comments yet. Be the first to comment on this article.