Exploring the hospital patient journey: What does the patient experience?

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ID: 69080
2019
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Abstract
To understand how different methodologies of qualitative research are able to capture patient experience of the hospital journey.A qualitative study of orthopaedic patients admitted for hip and knee replacement surgery in a 250-bed university hospital was performed. Eight patients were shadowed from the time they entered the hospital to the time of transfer to rehabilitation. Four patients and sixteen professionals, including orthopaedists, head nurses, nurses and administrative staff, were interviewed.Through analysis of the data collected four main themes emerged: the information gap; the covering patient-professionals relationship; the effectiveness of family closeness; and the micro-integration of hospital services. The three different standpoints (patient shadowing, health professionals' interviews and patients' interviews) allowed different issues to be captured in the various phases of the journey.Hospitals can significantly improve the quality of the service provided by exploring and understanding the individual patient journey. When dealing with a key cross-functional business process, the time-space dynamics of the activities performed have to be considered. Further research in the academic field can explore practical, methodological and ethical challenges more deeply in capturing the whole patient journey experience by using multiple methods and integrated tools.
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gualandi2019exploringplos Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Gualandi, Raffaella;Masella, Cristina;Viglione, Daniela;Tartaglini, Daniela;
Journal PloS one
Year 2019
DOI
10.1371/journal.pone.0224899
URL
Keywords
hiv adherence persistence antiretroviral

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