Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Perbankan Syariah

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ID: 45058
2018
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Abstract

Increasing customer satisfaction is a demand that must be implemented, because by increasing customer satisfaction then the existence of Islamic banking can be maintained. Although the level of competition sharia financial institutions are also getting tighter. One of the instruments that can increase customer satisfaction is the quality of banking services.This research is quantitative research which aims to know how big influence of service quality of bank to customer satisfaction at BTN Syariah Kc Surabaya. From the results of research conducted with independent variables of quality of banking services with indicators of physical evidence, reliability, responsiveness, assurance, empathy, sharia compliance. Through incidental sampling technique with 100 respondents and questionnaire distribution method can be concluded that the quality of banking services in BTN Syariah Kc Surabaya as a whole affects customer satisfaction.

Reference Key
darmawan2018pengaruhaltijary Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Darmawan, Zulfikri Charis;Ridlwan, Ahmad Ajib;
Journal al-tijary
Year 2018
DOI
DOI not found
URL
https://journal.iain-samarinda.ac.id/index.php/altijary/article/view/1096
Keywords
Chemical technology İslam economics as a science finance management. industrial management accounting. bookkeeping

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