Analyzing of Gender Behaviors from Paths Using Process Mining: A Shopping Mall Application.

Clicks: 197
ID: 43951
2019
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Abstract
The study presents some results of customer paths' analysis in a shopping mall. Bluetooth-based technology is used to collect data. The event log containing spatiotemporal information is analyzed with process mining. Process mining is a technique that enables one to see the whole process contrary to data-centric methods. The use of process mining can provide a readily-understandable view of the customer paths. We installed iBeacon devices, a Bluetooth-based positioning system, in the shopping mall. During December 2017 and January and February 2018, close to 8000 customer data were captured. We aim to investigate customer behaviors regarding gender by using their paths. We can determine the gender of customers if they go to the men's bathroom or women's bathroom. Since the study has a comprehensive scope, we focused on male and female customers' behaviors. This study shows that male and female customers have different behaviors. Their duration and paths, in general, are not similar. In addition, the study shows that the process mining technique is a viable way to analyze customer behavior using Bluetooth-based technology.
Reference Key
dogan2019analyzingsensors Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Dogan, Onur;Bayo-Monton, Jose-Luis;Fernandez-Llatas, Carlos;Oztaysi, Basar;
Journal sensors
Year 2019
DOI
E557
URL
Keywords
bluetooth gender behavior indoor locations process mining shopping mall synergistic effect carbon quantum dots cqds/ag3po4/bipo4 photocatalytic mechanism photodegradation activity do-not-resuscitate end-of-life care health care decision-making life-sustaining treatments

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