Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality.

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ID: 38104
2019
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Ranked #668 of 862 articles by views in International journal of environmental research and public health

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Abstract
This paper aimed to investigate the relationships between participative leadership (PL), administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the Malcolm Baldrige National Quality Award Healthcare Criteria (MBNQA) criteria. The study further examined the intervening influence of administrative quality and medical quality on the relationship between participative leadership and patient satisfaction. The data was obtained from 123 public sector hospitals in Pakistan. We employed confirmatory factor analysis (CFA) and structural equation modeling (SEM) techniques to test the structural model. From the study results, we found significant and positive relationships between participative, administrative quality, medical quality, and patient satisfaction. In addition, our research found administrative quality and medical quality as potential mediators on PL-PS relation. Adopting participative leadership as an exogenous factor, and both administrative and medical quality as potential mediators of patient satisfaction, provided new insights into MBNQA criteria.
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asif2019caninternational Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Asif, Muhammad;Jameel, Arif;Sahito, Noman;Hwang, Jinsoo;Hussain, Abid;Manzoor, Faiza;
Journal International journal of environmental research and public health
Year 2019
DOI
E3212
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Keywords Keywords not found

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