The Impact of Business Process Capabilities on Firm Performance: A Moderated-Mediation Approach of Strategic Agility and Environmental Turbulence

Clicks: 8
ID: 336808
2024
Free PDF
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This article has not been analysed, so there is no overall score — reader engagement is measured and shown alongside.
AI Quality Assessment
Not analyzed
Readership in this journal
Emerging

Ranked #234 of 953 articles by views in Pakistan Social Sciences Review

Most read Least read

Bar heights use a square-root scale. Only the 120 most-read articles are drawn; the journal has 953 in total.

Mint this article as an NFT
Not yet minted

Create a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.

5 SUSD one-off · no wallet required
Sign in to mint
Abstract
Firm performance is a major challenge in Pakistan. Pakistan's hotel and hospitality industry and SMEs are badly impacted by many organizational challenges such as COVID-19. To get through this upheaval and get back on the solid foundation of strong business performance, the hotels and SMEs in this sector required direction and guidance. Through the mediation of strategic agility and the moderation of environmental turbulence, the objectives of the study are to clarify the impact of business process capabilities on firm performance. The study employed a quantitative research strategy and evaluated the responses of 321 managers working in Pakistan's hotel and hospital industries. The study analyzed data using AMOS 24 and SPSS software, and it employed structural equation modeling (SEM) to assess the hypotheses. The study's findings indicate that business process capabilities have a major impact on firm performance and that strategic agility significantly positively mediates the relationship between business process capabilities and firm performance. Results indicate that environmental turbulence has a negative moderating effect on the mediation relationship between firm performance and strategic agility. The unstable, unpredictable, and destructive environment encourage businesses to focus more intently on maintaining and improving their company performance as well as seeking out more strategically agile approaches. The results demonstrate the detrimental effects of environmental turbulence on the business performance of SMEs in Pakistan's hotel sector.
Reference Key
imported_1793231133_6ae2891dbd01c Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Wasim Ul Rehman
Are you one of these authors? Claim your profile
Journal Pakistan Social Sciences Review
Year 2024
DOI
10.35484/pssr.2024(8-III)25
URL
https://ojs.pssr.org.pk/journal/article/view/739
Keywords Keywords not found

Citations

No citations found. To add a citation, contact the admin at info@scimatic.org

Comments

No comments yet. Be the first to comment on this article.