The Role of E-Governance in Enhancing Public Service Delivery

Clicks: 1
ID: 311459
2024
Free PDF
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This article has not been analysed, so there is no overall score — reader engagement is measured and shown alongside.
AI Quality Assessment
Not analyzed
Readership in this journal

Ranked #12 of 28 articles by views in Social Thought and Policy Review

Most read Least read

Bar heights use a square-root scale.

Mint this article as an NFT
Not yet minted

Create a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.

5 SUSD one-off · no wallet required
Sign in to mint
Abstract
The study focuses on the role of e-governance in enhancing the delivery of government services in regard to their efficiency, transparency, access and also the satisfaction of the citizens.  Through quantitative and qualitative assessment the results indicate that e-governance initiatives provide the delivery of services that were much more time free and accurate because of the reduction in bureaucracy and corruption opportunities.  The statistics also portray an immense increase in the number of citizens who are choosing to participate, and the availability of digital tools to help them easily become engaged, share comments and hold people responsible.  The integration of ICT tools has also made services more accessible and particularly, to rural and marginalized individuals/people who previously had difficulty accessing them due to structural barriers.  Even after the analysis, it can be said that there are issues concerning digital literacy, a deficit concerning infrastructure, and concerns pertaining to data security that needs to be resolved to ensure equity in outcomes.  Generally, the evidence indicates that e-governance is a means to transform the public administration positively and gain trust between governments and populations.  According to the study, proper implementation also requires both technologically brilliant innovations coupled with adequate policy structures, capacity building as well as, inclusive governance approaches.
Reference Key
imported_1770593345_69891c411f5e5 Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Sadia Riaz, Tariq Hussain
Journal Social Thought and Policy Review
Year 2024
DOI
DOI not found
URL
https://socialthoughtpolicy.com/index.php/journal/article/view/45
Keywords Keywords not found

Citations

No citations found. To add a citation, contact the admin at info@scimatic.org

Comments

No comments yet. Be the first to comment on this article.