Use of social media and service delivery among library personnel in public polytechnics of Oyo State, Nigeria

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ID: 309400
2025
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Abstract
This study is based on the social media use and service delivery of library personnel in Oyo State Public polytechnics libraries, Nigeria. The descriptive survey design of correlational type was adopted for the study. Population of the study consists of 195 library personnel. The total enumeration method was adopted to sample all library personnel in the four polytechnics, while the questionnaire was the main data collection instrument.  Quantitative data were analysed using descriptive statistics, Pearson product moment correlation and multiple regression at 0.05 level of significance. SDI(=3.04; std dev. = 0.935), CAS (=2.99; std dev. = 0.931) were the major services delivered by library personnel. The libraries through social media provide current awareness service from the library through their social media (=3.21; std dev. = 0.761) and send notification on overdue reminders (=3.08; std dev. = 0.769). Facebook and WhatsApp are social media frequently used by library personnel. There is a statistically significant relationship between use of social media for quality service delivery by library personnel (r=.352, n=195, p(.001)<.05). There is a statistically significant relationship between use of social media and service delivery by library personnel (r=.741, n=195, p(.001)<.05). The contribution of use of social media and service delivery by library personnel was significant (R = .785 and a multiple R2 of .616. Polytechnic library management should intensify effort on the provision of web-based services, cloud-based library services, electronic theses and dissertations, electronic collection among other as they were found to be rarely delivered in the library.
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Authors Abdullahi Ladan
Journal Aminu Kano Academic Scholars Association Multidisciplinary Journal
Year 2025
DOI
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URL
https://akasa.com.ng/ojs/index.php/journal/article/view/122
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