A Multistage Model of Customers' Assessments of Service Quality and Value

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ID: 290104
1991
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Abstract
Journal Article A Multistage Model of Customers' Assessments of Service Quality and Value Get access Ruth N. Bolton, Ruth N. Bolton Search for other works by this author on: Oxford Academic PubMed Google Scholar James H. Drew James H. Drew Search for other works by this author on: Oxford Academic PubMed Google Scholar Journal of Consumer Research, Volume 17, Issue 4, March 1991, Pages 375–384, https://doi.org/10.1086/208564 Published: 01 March 1991 Article history Received: 01 January 1990 Revision received: 01 July 1990 Published: 01 March 1991
Reference Key
openalex_W2029758834 Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Ruth N. Bolton, James H. Drew
Journal journal of consumer research
Year 1991
DOI
10.1086/208564
URL
https://doi.org/10.1086/208564
Keywords Keywords not found

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