Improving the perceived high workload of employees in consumer segments department of a trust company

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ID: 286573
2023
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Abstract
This action research intended to address the issue of perceived high workload of employees under the Consumer Segments Department of a Trust Company. Our department has been experiencing high volumes of workload which causes work stress and blurring of work-life balance on most employees. Poor time and workload management skills are the major factors causing our current problem. In Cycle 1 of the action research, our intervention was to establish workload/task management initiative within our team by using the Kanban Board approach. We conducted a post-assessment survey which showed some favorable results. In Cycle 2 of this action research, we improved the workload management by classifying priority tasks through applying the Eisenhower Matrix in the Kanban Board. We conducted another post-assessment survey which showed that our interventions yielded much better results. We also learned that the level of self-management, social support, role ambiguity and task complexity, if guided by appropriate workload/task management tools, will help in determining the perceived workload of an employee and improve their job performance in general. Keywords: workload management, perceived workload, Kanban Board, Eisenhower Matrix
Reference Key
persistent_1760658983_68f18627edb17 Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Malubay, Maria Angelica
Journal Malay Journal
Year 2023
DOI
DOI not found
URL
https://animorepository.dlsu.edu.ph/etdm_manorg/194
Keywords Keywords not found

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