Shaping the inventory management of a food service business

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ID: 286552
2023
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Abstract
This action research focused on identifying and implementing realistic and morally sound solutions for ABC Brewing Café regarding ineffective inventory management. We employed different thinking tools to facilitate collaborative communication. Conducting in-depth discussions with my collaborator proved crucial in uncovering and addressing underlying issues regarding our inventories. Throughout cycles 1 and 2, we employed the Change Acceleration Process (CAP) to manage the significant process changes. A cloud-based POS system was implemented, which covers POS tablets for staff, back-office monitoring for us owners, and online customer services. We adopted the Perpetual Inventory throughout the intervention of our first cycle to record the café’s inventory changes in real-time, accompanied by the Technology Acceptance Model (TAM), which helped determine user approval of the intervention we implemented. After this, we utilized the results of TAM to assess our initial implementation, talked to my co-owner about her thoughts, and had a one-on-one conversation with one of our staff members to get their perspective. By doing this, we obtained important information that we used to make decisions and further boost our POS system's overall efficiency. This has also helped me understand the challenges we were facing, and by sharing my findings with my collaborators, we were able to come to a mutual understanding by conducting a diagnostic and action-planning process. As an intervention for the second cycle, our efforts were centered around creating and refining process documents, flowcharts, quick guides, and another set of autonomous training to ensure optimal efficiency and clarity in our operations. Overall, our cafe's operations are much more accurate and efficient since using a POS system and embedding a process document. The number of mistakes has significantly decreased, and customer satisfaction has grown. We are happy with the outcomes and plan to use technology to improve our business operations further.
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persistent_1760658911_68f185df541ca Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Balisi, Brenth Lennard S.
Journal Malay Journal
Year 2023
DOI
DOI not found
URL
https://animorepository.dlsu.edu.ph/etdm_manorg/182
Keywords Keywords not found

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