Managed services for timely corrective maintenance in ABC Bank
Clicks: 2
ID: 286549
2023
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This
article has not been analysed, so there is no overall score —
reader engagement is measured and shown alongside.
Reader Engagement
Emerging Content
0.3
/100
2 views
1 readers
AI Quality Assessment
Not analyzed
Readership in this journal
EmergingRanked #2,063 of 3,757 articles by views in Malay Journal
Most read
Least read
Bar heights use a square-root scale. Only the 120 most-read articles are drawn; the journal has 3,757 in total.
Mint this article as an NFT
Not yet mintedCreate a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.
5
SUSD
one-off · no wallet required
Abstract
In this pandemic period, a pleasant physical work environment contributes to the overall well-being of employees which enhances their efficiency and quality performance. Essential to delivering a high-level convenience to in-store clients is ensuring that all equipment are in good working condition and safe to use by our clients and employees. There should be no grounding issues, electrical shocks, power surges and lighting problems for our clients to feel safe and enjoy their visits to our bank branches. This will prevent any delay in processing the requested financial services of our clients. This action research addressed the issue of delayed completion of corrective equipment maintenance service requests in ABC Unibank. Although equipment maintenance /technical services are not a core function of our Company, ABC bank, they serve as critical back-office support. Our bank needs to establish a well-maintained equipment maintenance system to resolve the issue of delayed resolution of service requests for various equipment. This two-cycle action research therefore aimed to improve the timeliness of resolving service requests for equipment in the bank’s branches to contribute to the pleasant store experience target of the Retail Banking Group (RBG) which also supports employee wellness. Our team used the Maintenance Management Framework to examine current equipment maintenance set-up and determine areas for improvement. The results of this action research benefitted our Company with the reduction in the volume of Corrective Maintenance Services Requests of our bank sites nationwide. This helped our ABC Bank create a well-maintained facility for our employees and clients to conduct business comfortably.
Keywords: managed services, preventive maintenance, corrective maintenance, supply chain management, physical work environment, store experience, service requests
| Reference Key |
persistent_1760658902_68f185d63d918
Use this key to autocite in the manuscript while using
SciMatic Manuscript Manager or Thesis Manager
|
|---|---|
| Authors | Aquino, Ma. Kathleen S. |
| Journal | Malay Journal |
| Year | 2023 |
| DOI |
DOI not found
|
| URL | |
| Keywords | Keywords not found |
Citations
No citations found. To add a citation, contact the admin at info@scimatic.org
Comments
No comments yet. Be the first to comment on this article.