An evaluation of mobile factors on emerging mobile grocery applications to improve customer user experience
Clicks: 1
ID: 286312
2022
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This
article has not been analysed, so there is no overall score —
reader engagement is measured and shown alongside.
Reader Engagement
0.0
/100
1 views
0 readers
AI Quality Assessment
Not analyzed
Readership in this journal
Ranked #3,338 of 3,757 articles by views in Malay Journal
Most read
Least read
Bar heights use a square-root scale. Only the 120 most-read articles are drawn; the journal has 3,757 in total.
Mint this article as an NFT
Not yet mintedCreate a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.
5
SUSD
one-off · no wallet required
Abstract
In this era of digitization and modernization, almost every person is using mobile phones to maximize their lifestyle and comfort. In addition, the use of mobile applications has completely altered how people today go about their daily lives and accomplish basic tasks. This includes ordering food and shopping for groceries. This study focuses on improving customer user experience on online mobile grocery applications, specifically by studying the mobile design factors that influence the usability of the interface through usability testing. Usability tests are generally performed to identify areas in the product where people struggle, and help researchers and developers gain recommendations for improvement. In the context of this study, usability testing was done to determine the factors that users consider when ordering and purchasing their groceries through mobile applications. For this study, the researchers tested Pandamart, Foodpanda’s on-demand grocery delivery service. Based on the results of the usability tests, the current interface of the case study grocery application shows weaknesses in user experience with regard to the design factors of content organization, clarity of options, quantity of user inputs, and product information, yielding an average difficulty rating of 1.98 and a satisfaction rating of 3.49, which was validated by the below-threshold average SUS score of 64.75, and SUM score of 71.9% due to the number of errors incurred. The methodology of the study follows the Design of Experiments method (DOE) to determine the most important design factors to focus on in the development of alternatives as well as the number of design iterations needed. The development of the design alternatives was based on the data and insights gathered from the usability testing. Based on the results, the main issues to be addressed included content organization, clarity of options, quantity of user inputs, and product information. These are the factors prioritized in generating the design alternatives. With this, 16 design alternatives were developed incorporating the identified design factors, with each design factor tested with two design levels in line with the 2k factorial design. The two levels for content organization are 2-grid column and thumbnail list, the levels for clarity of options are button list and dropdown list, the levels for product information are windowshade and tabs, and the levels for quantity of user inputs are input area and sliding switch. Each proposed design alternative underwent evaluation through usability testing, similar to the initial testing done on the Pandamart application. Using
| Reference Key |
persistent_1760658201_68f183192e323
Use this key to autocite in the manuscript while using
SciMatic Manuscript Manager or Thesis Manager
|
|---|---|
| Authors | Tan, Caitlin Bettina Y. |
| Journal | Malay Journal |
| Year | 2022 |
| DOI |
DOI not found
|
| URL | |
| Keywords | Keywords not found |
Citations
No citations found. To add a citation, contact the admin at info@scimatic.org
Comments
No comments yet. Be the first to comment on this article.