The future of unionism in the Philippine call center industry

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ID: 285348
2007
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Abstract
The study sought to uncover the potential of unionism in the Philippine call center industry by exploring call center employees predisposition to unionization taking into consideration their working conditions and socio-demographic factors. Employing probability proportional to size (PPS) sampling technique, the size of the sample was established using the Sloven formula at -+ 10% margin of error at 95% confidence interval or one hundred (100) respondents from the randomly chosen Metro Manila call centers Sykes Asia, Inc., Convergys Corporation and eTelecare International. Data were gathered through self-administration of survey questionnaire which captures respondents socio-demographic characteristics and conditions of employment. The data were later on analyzed using statistical tools on descriptive and causal research. Descriptive research describes the data in terms of frequency and percentage of independent variables condition of employment and socio-demographic characteristics. Causal research applied logistic regression depicting which particular independent variables predict a discrete outcome, that is, the predisposition to join trade union. The study found out that majority of the respondents - (1) were female, (2) were aged 25 years old or below with the mean age of 24.4 years, (3) finished a Bachelors Degree, (4) handled customer service and (5) had a length of service of 6 months to 1 year. It is also revealed that almost all of the respondents (1) had general knowledge, (2) believed that salary / wage rate negotiation is the most important role of trade union, (3) had an average monthly income of more than P15,000.00, and (4) experienced moderate pressure in their jobs. Nearly half of the respondents were neutral (neither happy nor unhappy) in terms of satisfaction at work. In addition, bulk of the respondents (1) worked 40 hours a week, (2) had scheduled breaks of 90 minutes per day, (3) had no problems when taking their breaks, (4) had a grave yard shift, rendering service during the interval 12 midnight to 6 oclock a.m., (5) who were on grave yard shift were female, (6) had copies of rules and regulations affecting working conditions, (7) said changes in company work rules and regulations were available, (8) said that the employers communication with the staff is designed to inform, (9) almost all of the respondents said that team meetings are part of employers communication mechanisms with staff, and (10) were predisposed to join an affordable, principled and efficient workplace union. Most importantly, the study disclosed that the following predisposition to
Reference Key
persistent_1760655341_68f177eda2921 Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Bool, Arlene C.
Journal Malay Journal
Year 2007
DOI
DOI not found
URL
https://animorepository.dlsu.edu.ph/etd_masteral/3521
Keywords Keywords not found

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