Balanced scorecard as a tool to drive organizational performance in a selected government financial institution

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ID: 285329
2019
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Abstract
The Balanced Scorecard is a performance evaluation tool and management system developed by Kaplan and Norton. It translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system (Kaplan and Norton, 1996). It provides a balanced view which is primarily composed of four (4) perspectives namely: financial, customers, internal process, and learning and growth. Since its development, it has been adopted by different organizations around the world. In the Philippines, Government-Owned and Controlled Corporations (GOCCS) and Government Financial Institutions (GFIs) have been implementing the performance evaluation system established by the Governance Commission on GOCCS (GCG) using the balanced scorecard as a performance evaluation tool. One of which is Land Bank of the Philippines (“LANDBANK”)- the selected government financial institution (GFI) subject of the study. LANDBANK has been using the balanced scorecard for three (3) years to monitor its performance accomplishments vis-à-vis targets. It is also being used as an instrument to identify areas of improvement based on measures set for the given year.
Reference Key
persistent_1760655286_68f177b62244f Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Lado-ing, Maria Anna Elizabeth Latayan
Journal Malay Journal
Year 2019
DOI
DOI not found
URL
https://animorepository.dlsu.edu.ph/etd_masteral/6383
Keywords Keywords not found

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