Factors affecting the organizational commitment of the millennial BPO employees in Quezon City, Philippines

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ID: 285327
2020
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Abstract
The expansion of the BPO industry in the Philippines has been significantly contributing to the economic growth and job generation in the county. However, the industry continues to experience myriad of manpower-related issues, which one is the high turnover rate among its “Millennial” dominated workforce. Primarily anchored to the Organizational Commitment Theory of Allen & Meyer (1990), this study aimed to explore the factors that affect the level of Organizational Commitment of the Millennial BPO employees and their correlation to the organizational outcome of employee turnover. The researcher utilized a quantitative research design among 207 respondents identified through a purposive method of non-probability sampling. Correlation testing performed revealed that the model is a credible turnover indicator for the Millennials in the BPO industry, but moderating variable such as the length of industry experience and intervening circumstance such as the on-going global pandemic occurring during the data collection have affected the outcome of the study
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persistent_1760655280_68f177b086069 Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Guzman, Mark Lawrence C.
Journal Malay Journal
Year 2020
DOI
DOI not found
URL
https://animorepository.dlsu.edu.ph/etdm_comlaw/14
Keywords Keywords not found

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