Employee experience in an SME: An assessment of the organization’s culture, technology and physical space in the new normal
Clicks: 2
ID: 285326
2021
Article Quality & Performance Metrics
Overall Quality
Not rated
Combines reader engagement with the AI quality analysis. This
article has not been analysed, so there is no overall score —
reader engagement is measured and shown alongside.
Reader Engagement
Popular Article
0.3
/100
2 views
0 readers
AI Quality Assessment
Not analyzed
Readership in this journal
PopularRanked #2,457 of 3,757 articles by views in Malay Journal
Most read
Least read
Bar heights use a square-root scale. Only the 120 most-read articles are drawn; the journal has 3,757 in total.
Mint this article as an NFT
Not yet mintedCreate a permanent, verifiable on-chain record of this article on the Scimatic Network. The NFT is held in your Journament account, and you can withdraw it to your own wallet at any time.
5
SUSD
one-off · no wallet required
Abstract
In the past year, the nature of work has changed drastically in the face of the pandemic such that working from home became the new normal. It is therefore timely to study the employee experience of an SME as it adapted to this change. In this regard, the present study aims to determine the level of employee experience in the SME, determine if the employees have positive experience in the company in this new normal, and confirm if the programs in place are effective. The cultural, technological, and physical environment were used as variables in measuring the level of employee experience. The Employee Experience Equation of Jacob Morgan served as the basis for the theoretical framework of the study. Morgan’s Employee Experience Index was adapted for the research instrument (survey) for the respondents from the SME. The survey questions seek to evaluate the employee experience score of the SME in the new normal. Finally, data gathering was supplemented by a focus group discussion with the line managers to gain supporting insights about employee experience. The results indicate that the SME is at the PreExperiential level of the Employee Experience Index and that the employees generally have a positive experience in the company even in the context of the new normal.
| Reference Key |
persistent_1760655277_68f177adbf69e
Use this key to autocite in the manuscript while using
SciMatic Manuscript Manager or Thesis Manager
|
|---|---|
| Authors | Orillos, Jean R. |
| Journal | Malay Journal |
| Year | 2021 |
| DOI |
DOI not found
|
| URL | |
| Keywords | Keywords not found |
Citations
No citations found. To add a citation, contact the admin at info@scimatic.org
Comments
No comments yet. Be the first to comment on this article.