Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions

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ID: 2604
2017
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Abstract
This study presents the development of a conceptual model that demonstrates the dynamic nature of the relationship between service quality and guest satisfaction in the agrotourism accommodation sector, based on theories derived from social psychology and previous research in the marketing, management, and services literature. The model was tested using sample data from guests of four different agrotourism firms, and was modified because of empirical results. The final model improves understanding of the relationship between service quality and guest satisfaction because these constructs were examined from the process perspective of an agrotourism accommodation experience; it portrays service quality and satisfaction in the context of a complete system.
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chatzigeorgiou2017perceptionjournal Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Chatzigeorgiou, Chryssoula;Simeli, Ioanna;
Journal journal of tourism, heritage & services marketing
Year 2017
DOI
DOI not found
URL
http://jthsm.gr/vol3iss1/3-1-5.pdf
Keywords Keywords not found

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