quality of service attributes for software as a service
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ID: 260226
2013
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Abstract
Software as a Service (SaaS) has been developing for over ten years and, is reaching a mature level, where quality and its monitoring and management become significant. Although, SaaS is derived from the ASP model, SaaS background and architecture is different and therefore also SaaS quality management is based on different concepts. This paper is focused on the difference between traditional IT outsourcing and SaaS and proposes a set of quality attributes appropriate for the management of the SaaS quality.
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burkon2013journalquality
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| Authors | ;Lukas Burkon |
| Journal | acta chromatographica |
| Year | 2013 |
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