an assessment of student satisfaction with a circulating laptop service
Clicks: 78
ID: 256664
2008
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Abstract
Since May of 2000, Colorado State University’s (CSU) Morgan Library has provided a laptop computer lending service. In five years the service had expanded from 20 to 172 laptops. Although the service was deemed a success, users complained about slow laptop startups, lost data, and lost wireless connections. In the fall of 2005, the program was formally assessed using a customer satisfaction survey. This paper discusses the results of the survey and changes made to the service based on user feedback.
| Reference Key |
feldmann2008informationan
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|---|---|
| Authors | ;Louise Feldmann;Lindsey Wess;Tom Moothart |
| Journal | research papers in education |
| Year | 2008 |
| DOI |
10.6017/ital.v27i2.3254
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| URL | |
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