Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry
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ID: 25293
2019
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| Reference Key |
reis2019multichannelinternational
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|---|---|
| Authors | Reis, J. |
| Journal | international journal of production economics |
| Year | 2019 |
| DOI |
10.1016/j.ijpe.2018.07.001
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| URL | |
| Keywords | Keywords not found |
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