decision support system and customer relationship management as components of the cybernetic system enterprise

Clicks: 316
ID: 248184
2010
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Abstract
This study analyzes the role played by the information system and its component, the software system, in a larger system - the Enterprise. In this context, the paper focuses on the structure of Decision Support System and Customer Relationship Management and their benefits in the functioning of the global system, by examining the conditions of implementation of these tools in the organization. We will show that used independently these tools offer reduced services, but when interconnected, they become a very powerful tool for command and control. Viability, evolution and autonomy requested by users for their information system are obtained more easily by a systemic-cybernetic approach to the Enterprise.
Reference Key
misdolea2010informaticdecision Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors ;Ruxandra MISDOLEA
Journal fuel
Year 2010
DOI
DOI not found
URL
http://revistaie.ase.ro/content/53/21%20Misdolea.pdf
Keywords
dss data warehouse information system CRM information resources library science computer hardwarebibliography cybernetic systemcomputer engineering

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