satisfaction and loyalty of consumers of educational services in the conditions of competitive fight
Clicks: 119
ID: 237206
2016
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Abstract
The study examined the need to study the satisfaction and loyalty of consumers of educational services in a competitive environment. The study proved that customer orientation is becoming a key principle in the organization of the educational process and the functioning of the quality management system at any university. It is based on the consumer organization should define the purpose of the activity and set goals to achieve it. The university is not able to adapt to the level of the individual or social community, it will inevitably be supplanted by other institutions of the educational space.
| Reference Key |
natalia2016traektorisatisfaction
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|---|---|
| Authors | ;Velichko Natalia |
| Journal | journal of the chilean chemical society |
| Year | 2016 |
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