investigating role stress in frontline bank employees: a cluster based approach
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ID: 220391
2013
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Abstract
An effective role stress management programme would benefit from a segmentation of employees based on their experience of role stressors. This study explores role stressor based segments of frontline bank employees towards providing a framework for designing such a programme. Cluster analysis on a random sample of 501 frontline employees of commercial banks in Jammu and Kashmir (India) revealed three distinct segments – “overloaded employees”, “unclear employees”, and “underutilised employees”, based on their experience of role stressors. The findings suggest a customised approach to role stress management, with the role stress management programme designed to address cluster specific needs.
| Reference Key |
devi2013iimbinvestigating
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|---|---|
| Authors | ;Arti Devi;Jyoti Sharma |
| Journal | no_j_found |
| Year | 2013 |
| DOI |
10.1016/j.iimb.2013.05.002
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| URL | |
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